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| This information last updated: 11/29/11 Please contact Sandra Troutman at stroutman@mortgagebankers.org if you have changes to the information below. |
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| Company Names | Mailing Information | Key Contacts | Title/Department | Phone |
| Amtrust Bank | 1111 Chester Avenue Cleveland, OH 44144 |
Jaques Hawkins jhawkins@amtrust.com Stephen Murphy smurphy3@amtrust.com |
Property Preservation Specialist, Foreclosure Dept. Property Preservation Specialist, Foreclosure Dept. |
216-588-5936 216-588-4541 |
| American Home Mortgage | 1525 S. Beltline Road Coppell, TX 75067 |
Ingrid Norsic ingrid.norsic@ahmsi3.com Rance Halfmann rance.halfmann@ahmsi3.com |
Property Preservation Supervisor Vice President, Contact Center and Default Operations |
469-645-3000, Ext. 50524 469-645-3570 |
Aurora Loan Services |
2617 College Park Drive Scottsbluff, NE 69361 |
codeviolations@aurorabankfsb.com |
866-923-1455 Fax |
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| Bank of America | 301 E. Vanderbilt Way San Bernardino, CA 92408 7105 Corporate Drive Plano, TX 75024 |
fs.resolutioncenter@bankofamerica.com http://fieldservices.bankofamerica.com/FSWebSite/# Tiaquanda S. Turner tiaquanda.turner@bankofamerica.com |
VP, Control Tower/Field Services |
866-515-9759 972-526-2353 |
| BB&T | 301 College Street 6th Floor Greenville, SC 29601 |
PropertyPreservation@bbandt.com | 800-827-3722 | |
| BBVA Compass | 15 20th Street S. Birmingham, AL 35233 |
Sharonda Sails sharonda.sails@bbvacompass.com |
AVP, Retail Special Assets Group | 205-238-2255 |
| BNY Mellon | mbs.property.inquiries@bnymellon.com | 800-269-6776 | ||
Carrington Mortgage Services, LLC |
1610 E St. Andrew Santa Ana, CA 92705 |
Sharif Touny sharif.touny@carringtonms.com Chris Castruita chris.castruita@carringtonms.com Victor Revis victor.revis@carringtonms.com |
Director of Default Preservation REO Manager |
949-517-5162 949-517-5380 949-517-5598 |
| Capital One | P.O. Box 259330 Plano, TX 75025-9330 |
Jeremy Atkinson Elaine Parker Derrick Weber dxweber@chevychasebank.net |
Default Control Default Control Default Control |
469-238-7041 469-238-7062 469-238-7062 |
| Central Mortgage Company | 801 John Barrow Road Ste. 1 Little Rock, AR 72205 |
Shelia Roeling Sroeling@Arvest.com Chellie Stewart MKStewart@Arvest.com Jan Davis JKDavis@Arvest.com |
Asset Preservation Specialist, Default Asset Management Department REO Supervisor, Default Asset Management Department Default Asset Manager, Default Asset Management Department |
501-716-4810 501-716-5758 501-716-5614 |
| Chase | 800 Brooksedge Blvd. Westerville, OH 43081 Attn: MC OH1-8020 |
Michelle R. Stevens-Schultz michelle.r.schultz@chase.com Vicky Beever vicky.beever@chase.com |
Officer, Property Preservation and Hazard Claims Officer, Property Preservation |
614-776-8031 614-776-7010 |
| Citi Mortgage | 1000 Technology Drive O'Fallon, MO 63368 MS 323 |
code.violation@citi.com securing.needed@citi.com David Mazanek david.mazanek@safeguardproperties.com |
Code Violations Department Property Preservation Department Field Service Contact |
877-290-3997, Option 2 877-290-3997, Option 1 800-852-8306, Ext. 1261 |
| Deutsche Bank National Trust Company* | mbs.property-inquiry@db.com | 714-247-6000 | ||
| Dovenmuehle Mortgage, Inc. | 1 Corporate Drive Suite 360 Lake Zurich, IL 60047 |
Paula Borshell borshep1@dmicorp.com Rachel Deuser deuserr1@dmicorp.com |
Property Preservation Department Manager Property Preservation Department Supervisor |
847-550-7388 847-550-7514 |
| Everhome Mortgage | 8100 Nations Way Jacksonville, FL 32256 |
Shannon Hudson shannon.hudson@everhomemortgage.com |
Supervisor, Property Preservation | 866-918-4507 |
| Fannie Mae | 14221 Dallas Parkway Ste. 1000 Dallas, TX 75254 |
Elonda Crockett property_preservation@fanniemae.com Michael Lawler Paul Hayes |
Vice President, REO Fulfillment Director, Loss Mitigation, Credit Manager, REO Foreclsoure, Credit |
972-773-4663 972-773-4663 972-773-4663 |
| Fifth Third Bank | 5001 Kingsley Drive Cincinnati, OH 45227 MD 1MOB1o |
Hoss Gabbard stephen.gabbard@53.com Jill Cannon jill.cannon@mcsnow.com |
Default Valuations and Property Preservation Manager Director, MCS |
513-358-1529 214-451-0787 |
| First Bank Mortgage | 1 First Missouri Center St. Louis, MO 63141 |
Karen Hanawinkel karen.hanawinkel@fbol.com Lou Sanders lou.sanders@fbol.com Autumn Kingsbury-Buck kingsburybuck@fbol.com |
Foreclosure Manager Loss Mitigation Manager Collection Manager |
314-205-3118 314-205-3124 314-579-1659 |
| First Niagara Bank | 6950 S. Transit Rd. PO Box 514 Lockport, NY 14095-0514 |
Trish Harris trish.harris@fnfg.com Christina Palmer christina.palmer@fnfg.com |
Collections Recovery Services |
716-932-3448 716-932-3463 |
| Franklin Credit | 101 Hudson Street Jersey City, NJ 07302 |
Glenn Murphy gmurphy@franklincredit.com |
Vice President | 201-604-1800 |
| Freddie Mac | 8000 Jones Branch Drive McLean, VA 22102 |
Joe Moschetto joesph_moschetto@freddiemac.com Deloise Browne-Miller Deloise_E_Browne-Miller@freddiemac.com Mahad Ali mahad_ali@freddiemac.com |
Senior Manager, FC/Bankruptcy Operations Unit Mnaager, FC/Bankruptcy FC/Bankruptcy Associate |
703-388-7820 703-7624802 703-762-4055 |
| GMAC Mortgage Corporation | 3451 Hammond Ave. Waterloo, IA 50702-5345 |
Patric F. McCool pat.mccool@gmacm.com |
Key Partner Manager Analyst | 319-236-4733 |
| HSBC Mortgage Services, Inc. | Mortgage Services 636 Grand Regency Blvd. Brandon, FL 33510 |
Property Preservation Department us.inspectionrequest@us.hsbc.com |
Property Preservation Department | 866-411-3810, Option 2 |
| HSBC Mortgage Corporation | Mortgage Corporation 2929 Walden ave., Depew NY 14073 |
Code Violations Department code.violations@safeguardproperties.com |
Safeguard Properties/Field Service Contact | 800-852-8306, Ext. 2173 |
| HUD | Prior To Conveyance: See MCB Below http://www.hud.gov/offices/hsg/sfh/reo/mm/ mminfo.cfm Post Conveyance: Follow Link For State Coverages & Contacts |
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| Key Bank | 4910 Tiedeman Road Brooklyn, OH 44114 |
Lori Tierney |
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| Laudan Properties | 1750 Highland Rd. Twinsburg, OH 44087 |
Nico Cottone | COO | 866-512-6984 |
| Liberty Bank | 2251 Rombach Ave. Wilmington, OH 45177 |
JB Stamper |
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| Litton Loan Servicing | 4828 Loop Cebtral Drive Houston, TX 77081 |
Terrell Phearse terrell.phearse@littonloan.com Sharon Graham Sharon.Graham@littonloan.com Amy West Amy.West@littonloan.com Nelly Jabbour nelly.jabbour@littonloan.com Sandra Jones-Camble sandra.jones-camble@littonloan.com |
Property Preservation Processor Property Preservation Processor Property Preservation Supervisor Community Coordinator Property Preservation Lead |
713-218-4824 713-218-4666 713-218-4658 713-218-4594 713-218-4664 |
| M&T Bank | One Fountain Plaza 6th Floor Buffalo, NY 14203 |
Preservation Manager propertypreservation@mtb.com David Mazanek david.mazanek@safeguardproperties.com |
Preservation Department Field Service Contact |
800-724-1633 800-852-8306, Ext. 1261 |
| Michaelson, Connor & Boul, Inc. (MCB) | 4400 Will Rogers Parkway Ste. 300 Oklahoma City, OK 73108 |
Ryan McDoulett ryan.mcdoulett@mcbreo.com Greg Nelson greg.nelson@mcbreo.com Sheree McClure sheree.mcclure@mcbreo.com Donna Telles donna.telles@mcbreo.com Kimberly Bell kimberly.bell@mcbreo.com Goeff Grafford goeff.grafford@mcbreo.com Damon Kornele damon.kornele@mcbreo.com |
Overallowables and Extensions Occupied Conveyance Requests Claims Department Claims Department Title Department Appeals Department Reconveyance Department |
405-595-2000 405-595-2000 405-595-2000 405-595-2000 405-595-2000 405-595-2000 405-595-2000 |
| Midland Mortgage/MidFirst Bank | 999 NW Grand Blvd. Oklahoma City, OK 73118 |
Midfirst Property Preservation property.preservation@midfirst.com Safeguard Code Violations code.violations@safeguardproperties.com MCS Code Violations codecompliance@mcsnow.com |
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| Mortgage Contracting Services |
One Urban Centre - Suite 950 4830 West Kennedy Blvd. Tampa, FL 33609 |
CodeCompliance@mcsnow.com | Field Service Provider |
813-387-1100 |
| Nationstar | 350 Highland Dr. Lewisville, TX 75067 |
Paul Belcer paul.belcer@nationstarmail.com |
Vendor Manager | 469-549-2178 |
| Ocwen Financial Corporation | 2300 M Street, NW, Suite 800 Washington, DC 20037 |
codeviolations@altisource.com Sandeep Bhagat Jasbir Chawdhary |
Code Violations Manager Compliance, Property Preservation and Inspection |
866-952-6514 770-612-7007, |
| One West Bank | 2900 Esperanza Crossing Austin, TX 78758 |
Kim Magel Kim.Magel@owb.com Leah Collins Leah.Collins@owb.com |
Supervisor, Property Preservation (Pre-sale) Supervisor, Property Preservation (REO) |
512-506-6852 512-250-2859 |
| PA Housing Finance Agency | 211 North Front Street PO Box8029 Harrisburg, PA 17105-8029 |
Tom Gouker tgouker@phfa.org Bonita Russell brussell@phfa.org Jennifer Smallwood jsmallwood@phfa.org Dave Mazanek david.mazanek@safeguardproperties.com |
Foreclosure Manager Conventional REO Manager FHA REO Manager Field Services Provider |
717-780-3869 717-780-1857 717-780-1844 800-852-8306, Ext. 1261 |
| PHH Mortgage | 2001 Bishops Gate Blvd Mount Laurel, NJ 08002 |
Bieu T. Corl bieu.corl@mortgagefamily.com Dana Young dana.young@mortgagefamily.com Kelly Smyth kelly.smyth@mortgagefamily.com Safeguard Code Violations code.violations@safeguardproperties.com MCS Code Violations codecompliance@mcsnow.com |
P&P Rep II/Claims-REO Claims Supervisor, REO Dept. Claims Assistant Supervisor |
856-917-8373 405-964-5676 856-917-8433 800-852-8306, Ext. 2173 813-387-1100 |
| PNC Mortgage (formally National City), dba Commonwealth United Mortgage, Accubank Mortgage and MidAmerica Bank | 3232 Newmark Drive Miamisburg, OH 45342 |
Property Preservation Team: propertypreservation@pncmortgage.com Gail Klein gail.klein@pncmortgage.com Julie Kick Julie.Kick@pncmortgage.com Dave Mazanek david.mazanek@safeguardproperties.com |
Process Leader Process Manager Field Services Contact/Safeguard Properties |
937-910-4952 937-910-4563 937-910-3543 800-852-8306, Ext. 1261 |
| Regions Mortgage | 215 Forrest St. PO Box 18001 Hattiesburg, MS 39401 |
Denise McLaurin Denise.Mclaurin@regions.com Paula Gilliland paula.gilliland@regions.com |
Legal Claims Processor | 601-554-2386 601-554-2463 |
| Residential Credit Solutions | 4282 North Freeway Ft. Worth, TX 76137 |
Susan Jorgensen sjorgensen@residentialcredit.com Jeff Gideon jgideon@residentialcredit.com Alicia Wood awood@residentialcredit.com |
Property Coordinator (REO) VP, FC, BK and REO VP, Loan Administration |
817-321-6028 817-321-6015 817-321-6016 |
| RRR | 92 W 3900 South Salt Lake City, UT 84107 |
Joe Arico joe.arico@rrreview.com |
VP | 801-293-2658 |
| Safeguard Properties | code.enforcement.violations@safeguard properties.com |
Field Service Provider | 800-852-8306, Ext. 2173 | |
Saxon Mortgage Services |
4708 Mercantile Drive, North, Fort Worth, TX 76137 |
Renee Tello TelloR@saxonmsi.com Peter Gilkey GilkeyP@saxonmsi.com Code Violations CodeViolations@saxonmsi.com |
Senior Manager, Property Preservation Senior Manager, Property Preservation Distribution Desk |
817-665-7966 682-647-4993 |
| SC State Housing | 300C Outlet Pointe Blvd. Columbia, SC 29210 |
Lisa E. Rivers lisa.rivers@schousing.com |
Director, Mortgage Servicing | 803-896-9384 |
| Sovereign Bank | Mail Code 10-6438-MD4 601 Penn Street Reading, PA 19601 |
Shannon Lippert Slippert@sovereignbank.com |
Consumer Default Manager |
610-378-6323 |
| Specialized | 8742 Lucent Blvd. Suite 300 Highland Ranch, CO 80129 |
Susan Beck susan.beck@sls.net |
VP Consumer Support OP/DS | 720-241-7385 |
| Suntrust Mortgage, Inc. | Foreclosure Dept. RVW3064 1001 Semmes Ave. Fourth Florr Richmond, VA 23224 |
Lorrie Pond Lorrie.pond@suntrust.com Tammi Stubbs Tammi.stubbs@suntrust.com Natish King Natish.King@suntrust.com |
AVP, Post Foreclosure and Property Preservation Property Preservation Supervisor Property Preservation Team Lead |
804-319-4797 804-291-2515 804-319-1212 |
| U.S. Bank | David Mazanek david.mazanek@safeguardproperties.com Amanda Ricci amanda.ricci@safeguardproperties.com |
Code Enforcement Department Manager Team Lead |
800-852-8306, Ext. 1261 800-852-8306, Ext. 1597 |
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| Vericrest Financial, Inc. | 715 S. Metropolitan Ave. Oklahoma City, OK 73108 |
Hal Bartow hbartow@vericrestfinancial.com |
AVP | 405-553-4730 |
| Wells Fargo Home Mortgage | 1 Home Campus Des Moines, IA 50328 |
Andrew Hohensee andrew.d.hohensee@wellsfargo.com Code Violations codeviolations@wellsfargo.com CoreLogic Field Services wellsinquiries@corelogic.com LPS Field Services high.risk@lpsvcs.com Mortgage Contracting Services codecompliance@mcsnow.com |
Property Preservation Supervision Field Service Provider Field Service Provider Field Service Provider |
414-214-4383 866-512-0757, Fax 440-633-4100, Option 3, Option 1 813-387-1100 |
*Deutsche Bank operates in several capacities. This email mailbox and phone number was created to provide municipal (code enforcement) personnel who have inquiries regarding specific properties with responses directing them to the appropriate servicer.